A $15 fee will be added to the trip as a separate charge if the pickup occurs between the hours of 12AM through 5AM.
Terms and Conditions
Introduction
Royal Business Class LLC is a registered livery service in Connecticut.
We reserve the right to make final decisions regarding all Terms and Conditions, and we may update or modify these Terms & Conditions at any time without prior notice.
Definitions in these Terms & Conditions (T&C):
“We,” “Us,” “Our,” and “The Company” refer to Royal Business Class LLC or RBC Limo.
“You” or “Customer” refers to anyone who books our services through our website or phone calls
Terms Of Use
No smoking is allowed, and use of drugs are not permitted in the vehicle. Alcohol is not allowed except to stretch limos with partition. Customer(s) is responsible for any damage caused during the use of the vehicle and will be charged the actual cost to the repair damage of vehicle. $250 will be charged for vomit that requires special cleaning.
Vehicle Capacity
Passenger(s) safety is our top priority. We provide fully insured, safe and comfortable vehicle(s) for our customers. Seatbelts must be worn all the time for all the passengers and luggage should not be more than the vehicle capacity as is specified by the manufacturer.
Cancelation Policy
All reservations are subject to the terms and conditions of Royal Business Class. If a reservation is confirmed and a change to the original plan is required, updates can be made by calling (860) 321-1391. There will be no charge for cancellations made 48–72 hours prior to the scheduled service time. However, if the reservation is cancelled with less than 24 hours’ notice, a cancellation fee will apply. Cancellations made within 24 hours of the scheduled time are charged 50%, while cancellations within 8 hours are charged 70% of the reservation amount. A 100% cancellation fee applies if the vehicle has already departed from the headquarters. For hourly reservations, the late cancellation fee is equal to the hourly minimum as outlined in our terms and conditions.
No-Show Policy
In case of flight delays & cancellations it’s the client(s) responsibility to inform us about the change and must change or cancel the reservation in accordance with our cancellation policy. In the event passenger(s) fail to cancel or meet the chauffeur at designated pick-up area, No Show Fee must be charged and airport fees, tolls, parking fee will also apply.
Waiting Time
For airport pick-ups, customer(s) will not be charged for the first 30 minutes for domestic flights and 45 minutes for international flights and wait time charged after the grace period. Pick up from home & other locations passenger(s) have 15 minutes of grace time and waiting time will apply after grace period.
Tolls & Parking
Two-way Tolls are charged where tolls are applicable. Parking & park entrance fees charged at cost
Extra Stops
Customer(s) will be charged extra if he/she decides to make a stop(s) along the way. $20 charged if the stop is within the town and $25 charged for the stop out of town. If the time at the stop extended to 30 minutes that makes the trip hourly automatically
Holidays
We are open 7 days a week, 365 days of the year. Minimum charge of $100 will be added for the service on the following holidays: New Year Day, Thanksgiving Day, Christmas Day, Independence Day, Labor Day & Memorial Day
Hourly Bookings/ Garage to Garage
For all hourly bookings charged as garage to garage. Time starts when the vehicle(s) leaves the headquarters and ends when it enters back to garage. There are minimum hours that you can book the vehicle. For Weddings & Proms 3 hours minimum, Funerals and all others 2 hours minimum
Baby Seats
Customers bring their own baby seats due to child age and weight limits. However, if they want Royal Business Class (RBC) to provide one, you need to let us know during the booking. The charge of $20 would be added to the ride for child seat.